Terms of Business

SERVICE PROVIDED

Mortgages-Online may arrange and provide advice on Investments, General Insurance and Mortgages. Before offering you any advice we will provide you with a ‘Key Facts’ document. The ‘Key Facts’ will confirm the type of regulated business we can provide advice on, and how we will be remunerated. For the purpose of any insurance, if we offer products from a range of insurers then this will always be on the basis of fair analysis (your adviser will be happy to explain this further if required). If we provide any advice to you in relation to Investment business you will be classed as a ‘private customer’ under the FSA conduct of business rules whether you are an individual, institution or corporation. If we arrange a pension fund withdrawal contract for you, it is normal practice for us to undertake regular reviews for the duration of the plan. However, in the case of any other investment we will not normally give you any further advice, unless otherwise indicated in the Key Facts document[s] and agreed by you, but will be pleased to do so at any time upon request. We strongly recommend that you contact us for advice where there are any changes to your personal circumstances, for example a change of employment. This will assist us to provide you with appropriate advice.

REMUNERATION

We derive income from commission paid to us in respect of transactions in Mortgages, Life Assurance. PEP/ISA, Unit Trusts and other Regulated Collective Investment Schemes and in Investment Trust Companies’ shares held in a PEP/ISA or regular savings scheme.  We shall tell you the amount and the frequency of commission payable to us on any such investment.  If we receive commission or other form of benefit from the issuer of a security or from another intermediary, we will inform you but we will not tell you its amount unless you ask us to do so.  We reserve the right to share any commission or fees received by us with other introducing agents.  Alternatively, if you or we propose to operate on a fee basis, we will agree its basis, frequency and method with you in writing before we carry out any chargeable work.  

YOUR MONEY & INVESTMENTS

Unless in settlement of services that have been invoiced, we will not handle any client money, accept cheques made payable to us or hold any cash. All cheques for premiums or investments must be payable to the Providers/Insurers. All policies will be registered in your name unless you have instructed us otherwise in writing. Any policy documents received by us showing ownerships of your investment will be forwarded on to you as soon as practicable. 

RECORD KEEPING

We are required to keep records of all our business transactions for at least six years. You or your agent may request in writing at any time, copies of any information we hold. Any personal information you provide may be used by, us (the data controller) to advise and service your financial requirements. We may disclose this information to third parties for these purposes or where required to do so by the law. Additionally from time to time we may contact you in connection with products or services we believe may be of interest to you. 

PERSONAL INTERESTS

Occasions may arise where we, or one of our clients, will have some form of interest in the business which we are transacting with you. If we become aware that our interests or those of another company conflict with your interests, we will inform you immediately in writing and obtain your consent to carry out your instructions. 

COMPLAINTS

If for any reason you have cause for complaint, you should in the first instance write to, The Complaints Manager, Mortgages-Online Ltd, 1 Manor Park, Ruddington, Nottingham, NG11 6DS. If, for whatever reason, we are unable to resolve your complaint, you may be entitled to complain to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14  9SR, Tel:  0207 676 1000.

NON-REGULATED BUSINESS

We may arrange business that is not regulated by the FSA, for example savings and deposit accounts or ‘’buy to let’’ mortgages.